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help with database access
jump to: http referrer
header, cookies, download
manager software, firewall software,
browser software
If you're having trouble accessing or using the online databases
from home, please try the following steps:
- If you are receiving one of the following error messages...
"Could Not Establish Connection
to Server at ip: 127.0.0.1, -15537."
"A Server Error Has Occurred: (Could Not Attach to Patron
Data Source Profile(attachToSeg). Error = mpShmPtr is NULL.)"
... please contact us immediately
to report the problem.
- If you enter your barcode number but the database prompts you
for another username and password and/or shows
one of the following error messages...
"Authentication failed due to insufficient
credentials." [red letters on white page - EBSCO]
"The IP address of your workstation is not currently recognized
by the FirstSearch Service." [white letters on red bar -
FirstSearch]
"1011: ProQuest is unable to authenticate
your user account." [ProQuest]
... then another piece of software on your computer may be blocking
certain information (the "HTTP
referrer header") that is needed by the database vendor
to prove that you have already logged in to the library.
If you own one of the following products, please click the link
for details on how to reconfigure the software to permit you access
to the library databases: Computer
Associates' eTrust EZ Firewall or EZ
Armor Security Suite, Norton
Personal Firewall or Norton
Internet Security, or ZoneAlarm
Pro.
- Delete the cookies stored by your browser
and try again.
- For help, choose your browser from the list on this
page.
- Try at least one other database -- preferably from a different
publisher -- to determine if the problem is limited to one database
system or affects more than one.
- Temporarily change your browser's settings so it will accept
all cookies, or reduce the "Privacy" setting in
IE 5.5 or greater, and repeat step 2 to test.
- For help, choose your browser from the list on this
page.
- If this works, reconfigure your cookie settings to allow cookies
from the necessary servers.
- Temporarily disable any download manager
or download accelerator software on your computer, then repeat
step 2 to test.
- If this works, change the settings for that software so that
it doesn't attempt to download ".exe" files, or temporarily
disable it whenever you use the databases.
- Temporarily disable any firewall software
that may be installed on your computer or network, then repeat
step 2 to test.
- If this works, change the settings for that software to ensure
that it is not blocking referrer information (referring URL),
cookies, ".exe" files, java applets, or javascript
code.
- Try another browser software.
- If the database access works with the other browser, check
your cookie, privacy, and other settings in your preferred
browser.
- Contact us and be sure to
tell us your barcode number, describe your computer (Windows/Mac,
firewalls, Internet connection), and explain the results of the
steps you followed above, including the exact error message(s)
you received, if any.
cookies
download manager/download accelerator
software
Here are some examples; visit the creator's website to find support
for these products:
firewall software
Here are some examples; visit the creator's website to find support
for these products:
browser software
Here are websites for popular browsers, so you can consult their
support information or download an alternate browser for testing
purposes:
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